Even so, after examining the contract, I discovered it didn’t replicate the savings or program particulars talked over, such as the 500GB of information and additional discount rates for pre-authorized payments.
Qualified was in a position to walk me via my difficulty and served pinpoint in which the issue was going on and recommended me of an alternative so I could get my career concluded. I so appreciated his support and endurance in going for walks me via the different scenarios. He adopted up with details on my next methods.
It is currently been two months and my problem with the billing has not been resolved , I are already customer Telus for more than 20 years which customer service is horrendous! I asked to talk to supervisor several repeatedly remaining. She mentioned she would In addition they wanted me to Visit the keep where by I drop the cellphone off and acquired the cell phone Once i informed her I did all of it online she didn’t trust me? The phone I gained the box was opened and there was no physical Sim card and or Sim card I had requested an eSIM, which wasn’t there. I needed to go down to the store for getting why was my box open? Why wasn’t my box sealed? Cellphone fall batteries is quite incredibly gradual like my outdated cellphone was way better than this thing. I think they gave me a outdated phone is the way in which they treat customers with long since they reward loyalty ?!!!
@chris14 I needed to very clear up some inaccurate information. We will repair TELUS owned downed lines at no cost. We're going to only take out the road completely for building/renovation uses but there is a fee involved. We sent you A personal message just in case you want to maneuver ahead with either state of affairs.
You are able to only modify it. I waited for one hour on the telephone to talk to a human. He was handy, but had to redirect me to another particular person. I used to be then on hold for another hour. They made available me an even better offer, but it wasn't what was available on line. Individuals deals are for new customers. To be a faithful customer I must pay back $seventy eight compared to $sixty to get a new customer, for the service I wanted.
I am requesting a transparent breakdown of my deal, which include all applicable discount rates, and a fair resolution to the problems I’ve skilled. Furthermore, I inquire that someone critique the call recordings to understand the lousy treatment I been given from many agents.
Payment impacting changes will require a mobile phone call but right before executing that, Have you ever attempted the payment arrangement selections online?
Definitely not the experience we wish our customers to own. Be at liberty to mail us A non-public message and we are able to go over our possibilities to have this fixed for yourself.
The TELUS crew acknowledges that our do the job spans numerous Territories and Treaty regions and we are grateful for the traditional Information Keepers and Elders that are with us today, all those who have absent prior to us along with the youth that inspire us.
Telus has tousled on my Invoice multiple moments during the pastfew months. A short while ago by charging me 3 situations for any provide it again which was previously returned. Then chose to go ahead and change 3 of my programs on their own. First agent I spoke to was great and tried out hard to deal with The difficulty. He even contacted loyalty that can help. They in no way termed. I attempted to connect with myself and was maintain without end so I hung up. Attempted another agent he explained Telus technical support he would transfer me to loyalty than proceeded to acquire upset since I would not allow for him to finish the decision when he stated he couldn't transfer me.
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The hrs they have got will not be working very well with my function and caring for an aged family member frantic program. I also chatted Nevertheless they explained to me I really need to get in touch with in.
At this time my mobile phone stopped connecting for the telus network. As a result it's got taken me a 45 to sift from the ai gate keepers prompt's just to speak to an actual human being, all while telus ai tries all the things to not allow me to speak to a real man or woman.
I had some minor difficulties but I had Unquestionably no clue how to repair them. Then, my co-worker advised me of the service. Your staff members were being extremely affected individual and helpful! Thanks to all of these!
I was ultimately provided scenario number 21911243 and advised that a supervisor would contact me again in just two hrs, which didn't materialize. Instead, I had been knowledgeable that I required to wait around 24 hrs.